Social Media & Customer Service
You probably know that it costs on average 30 to 50 % less to sell to your existing customers then selling to new customers. That is why keeping your existing customers engaged and involved in your day to day business is critical to your long term revenue growth and business expansion.
A happy customer will tell 3 people about your company, products and services but an unhappy customer will tell 10 based on industry metrics. Why then, do companies not pay significant attention to communicating with their customers in the most relevant way possible?
It’s a fact that almost everyone these days has a social media account. How do you track customer sentiment, customer service problems and dissatisfaction in your customer base to ensure that you catch unhappy customers early and make the most out of your budding brand ambassadors? How do you foster engagement, understanding and participation in your business?
H2O can show you how to increase constructive customer feedback and develop brand ambassadors that actively promote your brand and assist your community using social media technologies. For more information on how social media technology can help you improve customer service please contact us to meet with one of our consultants.
Add this page to your favorite Social Bookmarking websites
